Welcome to Six Sigma Steps

How can you benefit from Six Sigma?

Six Sigma Steps will help you focus on your core competency, improve your business performance by utilising skills, resources, technology and experience from partners that can deliver your today's and tomorrow's needs at lowest cost and highest efficiency.

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Services Enhanced Business Process Outsourcing
Business process outsourcing (BPO) involves the contracting of the operations and responsibilities of a specific business function such as HR, supply chains or accountancy to a third-party service provider. Its helps to lower costs, redirect or conserve energy directed at the competencies of a particular business, or to make more efficient use of land, labour, capital, (information) technology and resource. Most common approach Mid size enterprises might have various opinions about outsourcing and off-shoring. The prevailing trend in Europe is one of mistrust and prejudice: "outsourcing is about hiring people from a different country to remove jobs from one's own", "only big companies can afford outsourcing" and "outsourcing is bad for the country or the European Community".
For the companies who have overcome these myths, going the outsourcing way requires facing many challenges such as How to define the sourcing strategy? Which business processes should be considered to better focus on internal resources? How and where to select a partner? Are contracts with BPOs fundamentally different? How to minimise business risks? What means are needed to grow the relationship into a partner relationship? How to go about establishing performance criteria and scorecards? What technology requirements are necessary? Where to start with the drastic managerial professional changes that need to be made to ensure a successful roll out and many more? Experience shows that many organisations simply miss out on key steps and fail in their attempt to reduce cost and optimise internal performance of resources or assets. Six Sigma Steps' approach Our approach is to guide and support you in the various phases. Strategy: defining the objectives and scope of the outsourcing concept (for example: back-office or front office, near- or off-shoring). This allows you to plan the total effort in terms of time, budget and necessary resources Scope: establishing the baselines and specifying the service levels required by vendors; clarifying the functions to be outsources and those remaining in-house to include proper interfaces; developing the Request for Proposal (RFP); collecting and analysing the responses and selecting the vendor Negotiation: accompanying the negotiations until a contract is drawn up and signed by both parties Implementation: transitioning your organisation from in-house provisioning to outsourcing Management: dealing with the daily relationship with the vendor 'this includes negotiating and implementing any changes in the outsourcing relationship seen as necessary to ensure a successful outcome Completion or termination: managing the transitioning out, the termination or the re-conduction of the contract and the relationship Merits of this approach Six Sigma Steps ensures through hands-on project direction, management and execution during the process to ensure that the teams in charge of outsourcing remain focused on business aspects that are critical and important to your bottom line as well as your vision and strategy. Click To Learn More... Deliverables: Six Sigma Steps will be your consultant, project director, project manager and hands on executive to help you: Evaluate your business processes by producing an outsourcing decision-making scorecard Identify outsourcing opportunities Select vendors/suppliers/partners Negotiate successful contract with vendors Establish successful working relationships with vendors Manage a multiple vendor environment Turning around a challenging outsourcing relationship or, when necessary, replacing vendors Govern vendor relationships on a day-to-day basis Implement and track Service Level Agreements (SLAs) Anticipate and avoid when possible, outsourcing problems; solve problems when they arise Measure, control and improve success Six Sigma Steps will help you make the best of your core competencies, leverage skills and technologies from other geographies, grow a customer experience across the globe and improve the quality of service to your target customers.