Welcome to Six Sigma Steps

How can you benefit from Six Sigma?

Six Sigma Steps will help you understand how the shareholders' input can directly impact your business' bottom line and establish the processes to do so as well as to measure the results.

Welcome Services Overview of services Effective corporate strategy Efficient business planning Business performance improvement Stakeholders' experience enhancement Enhanced business process outsourcing Methodology Six Sigma Factoring people in our approach Creativity and innovation Definitions Clients About our Clients Case Studies Testimonials About Us About Six Sigma Steps Six Sigma Steps' value and partner proposition Contact Us
Services Stakeholders' experience enhancement
Most common approach Mid size organisations have developed very detailed Management Information Systems (MIS) to capture their performance in terms of operational, quality and financial parameters on a periodical basis. Most of these reports churned out as part of MIS, contain a plethora of data pertaining to non-critical assets and so, critical parameters often get buried deep inside this pile of data. Such a reporting system is mostly inward focused and the voice of the customer hardly figures in any of the reports. As a result, the management spends a lot of precious time analysing data to produce recommendations and to solve operational issues without establishing the processes that lead to the value co-creation between the organisation and its customers/patients/pupils.
Six Sigma Steps' approach We help you evolve by using more easy and sophisticated tool known as the Balanced Scorecard. This is a Six Sigma concept that translates strategy into action. It works as a performance measurement system that reflects the most important aspects of the business. An organisation’s activities can be evaluated in a comprehensive way by using the balanced scorecard which introduces four different perspectives: financial stakeholders (customer, employee/patient/pupil and shareholder) process and learning innovation Balanced scorecards tie up the customer's experience to the process performance. To senior executives and management it is a powerful tool for making decisions on all key process that directly and indirectly impact the performance of the organisation. Best of all, these scorecards do not consume much time and resources to initiate and implement. Six Sigma Steps can help you build a balanced scorecard that will: tell the story of the organisation’s strategy and performance in a unique blend of outcome measures, performance drivers, cause and effect relationships with customers, employees, shareholders, as well as business partners and suppliers With the help of these tools, the processes and the knowledge, you…… express the performance of the organisation in a single unit of measure while reflecting customer voice and stakeholders help you define the key cost drivers that influence the shareholders' voice help you calculate the improvement in each Key Business Process (KBP) and its financial impact A sigma performance measurement dashboard brings in tremendous focus in meeting customer expectations, which in turn impacts both the bottom and top line performance of the organisation. Deliverables: Six Sigma Steps helps you produce: a sigma dashboard, which communicates effectively, the performance of the key business initiatives a process to simply and rapidly update the dashboard a system to help measure business performance improvement against the dashboard's measurements Six Sigma Steps will help you demonstrate the value of tracking a few key performance measures and using the right communication tools to present and interpret them. With the help of these tools, the processes and the knowledge you will be in a position to improve your Stakeholders' experience in a measured and efficient way.